If at all you are planning to start an insurance agency, certainly you are going to require staff. Hiring staff for an insurance agency can be such a challenge but it doesn’t necessarily have to be.
Generally speaking, the whole process of hiring staff for an agency can be reduced to four essential steps or stages which are; the planning stage, the recruitment phase, interviewing and then to the completion of the hire. We are going to take a look at some of the basic steps an tips to help you go through the whole process of hiring staff for your insurance agency.
First and foremost, you must have laid out plans for the staffing needs of your agency. It is often the case that as an agency starts out, there will be only one licensed agent, who in most cases happens to be the owner. Looking at the volume of paperwork there is in the venture, it is always the case that such a startup will have one or two administrative assistants to help handle the volume of paperwork required for the running of the business. Make sure that you have the administrative staff trained in the business of insurance for this is the only way you can ensure that they will be able to execute their duties the right way.
In most cases, as the startup lives and goes through the initial stages of their operation, the major functions of the business such as marketing, sales, accounting and claims management will be handled by the licensed agent who is often the business owner as we have already mentioned. But going forward as the business grows, there will be need to hire specialized agents to handle the specific roles there is in the business.
Claims should be left to be handed specifically by the claims manager. Your claims manager will be the one to work with the clients post a loss, liaising with them for the collection of the necessary details and then file their report with the company. As a claims manager, they will be required to monitor the claims from the start to the end and ensure that your clients are indeed satisfied.
The other staff your agency will require going forward is an accountant. Looking at the volume of financial transactions involved with the various policies you will be having as an agency, it is a fact that hiring an accountant for your insurance agency will be such a wise idea.